Kore.ai unveils world's first end-to-end CCaaS solution, SmartAssist
Category: #tech  By Pankaj Singh  Date: 2021-09-29
  • share
  • Twitter
  • Facebook
  • LinkedIn

Kore.ai unveils world's first end-to-end CCaaS solution, SmartAssist

Kore.ai, an AI software company, has recently announced the unveiling of SmartAssist, the first AI-based end-to-end Contact Center-as-a-Service [CCaaS] solution.

According to credible sources, the CCaaS solution comprises a Agent Assist virtual assistant, which assists live agents in understanding prior history and context, and an easy desktop dashboard that allows them to manage conversations more simply.

Generally, long waiting and holding times annoy customers, building an underprivileged user experience and impacting customer satisfaction. Furthermore, keeping a complete team of live agents on call 24/7 a day can be expensive and inefficient and prone to mistakes and longer wait times.

As a potential solution, SmartAssist is assembled on Kore.ai's enterprise-grade no-code conversational AI platform and can precisely responds to the most advanced conversations over voice or digital channels, instantly highlighting conversions to agents with fully integrated contextual consistency, moving conversations forward to resolve and attain successful outcomes.

SmartAssist offers game-changing agent support by combining an Agent Assist virtual assistant, which aids prior history/context to live agents as well as a desktop console that serves as a one-stop-console to handle interactions.

Raj Koneru, Founder and CEO of Kore.ai, said that Kore.ai SmartAssist allows contemporary contact centers to provide a better customer and agent experience by quickly addressing customer concerns over the phone or online.

SmartAssist fulfills the promise of an AI-native contact center that can be deployed fast and flexibly while still providing live agents with a single workspace for AI-powered support.

Kore.ai SmartAssist is the world's only AI-native Contact Center as-a-Service [CCaaS] solution that integrates automation and agent help into a single end-to-end solution.

While traditional IVR providers bolt on an AI automation layer on top of legacy IVR systems, SmartAssist builds from the base up using AI-native technology and the company's unrivaled [ML]+2 Natural Language Understanding (NLU) engines.

Source Credit - https://www.globenewswire.com/news-release/2021/09/27/2303664/0/en/Kore-ai-Launches-SmartAssist-the-World-s-First-AI-Native-End-to-End-Contact-Center-as-a-Service-Solution.html

 

  • share
  • Twitter
  • Facebook
  • LinkedIn


About Author

Pankaj Singh    

Pankaj Singh

With an experience as an insurance underwriter and a freelance writer under his belt, Pankaj Singh boasts of quite some expertise in the field of content creation. A qualified Post Graduate in Management, Pankaj has also completed a detailed course in Digital Marketin...

Read More

More News By Pankaj Singh

Chingari secures $15 million funding to strengthen the technological space
Chingari secures $15 million funding to strengthen the technological space
By Pankaj Singh

Chingari, a video-sharing mobile application, has reportedly raised $15 million in a recent funding round headed by Republic Capital. JPIN Venture Catalysts, Onmobile, and Hill Harbour also participated in the funding round along with the angel inve...

Ashok Leyland & Aidrivers sign MoU to develop autonomous vehicles
Ashok Leyland & Aidrivers sign MoU to develop autonomous vehicles
By Pankaj Singh

Under this deal, Aidrivers will offer AI-enabled autonomous solutions while Ashok Leyland will offer vehicle platforms Ashok Leyland, an Indian multinational automotive manufacturer, has reportedly entered into a partnership with Aidrivers, an auton...

T-Mobile debuts rideshare advertising with Octopus Interactive acquisition
T-Mobile debuts rideshare advertising with Octopus Interactive acquisition
By Pankaj Singh

T-Mobile US, a US-based wireless network operator, partly owned by German telecommunications company Deutsche Telekom, has announced successful acquisition of Octopus Interactive, a major network of rideshare screens throughout the United States. Ac...