Kore.ai unveils world's first end-to-end CCaaS solution, SmartAssist

By Pankaj Singh

Kore.ai, an AI software company, has recently announced the unveiling of SmartAssist, the first AI-based end-to-end Contact Center-as-a-Service [CCaaS] solution.

According to credible sources, the CCaaS solution comprises a Agent Assist virtual assistant, which assists live agents in understanding prior history and context, and an easy desktop dashboard that allows them to manage conversations more simply.

Generally, long waiting and holding times annoy customers, building an underprivileged user experience and impacting customer satisfaction. Furthermore, keeping a complete team of live agents on call 24/7 a day can be expensive and inefficient and prone to mistakes and longer wait times.

As a potential solution, SmartAssist is assembled on Kore.ai's enterprise-grade no-code conversational AI platform and can precisely responds to the most advanced conversations over voice or digital channels, instantly highlighting conversions to agents with fully integrated contextual consistency, moving conversations forward to resolve and attain successful outcomes.

SmartAssist offers game-changing agent support by combining an Agent Assist virtual assistant, which aids prior history/context to live agents as well as a desktop console that serves as a one-stop-console to handle interactions.

Raj Koneru, Founder and CEO of Kore.ai, said that Kore.ai SmartAssist allows contemporary contact centers to provide a better customer and agent experience by quickly addressing customer concerns over the phone or online.

SmartAssist fulfills the promise of an AI-native contact center that can be deployed fast and flexibly while still providing live agents with a single workspace for AI-powered support.

Kore.ai SmartAssist is the world's only AI-native Contact Center as-a-Service [CCaaS] solution that integrates automation and agent help into a single end-to-end solution.

While traditional IVR providers bolt on an AI automation layer on top of legacy IVR systems, SmartAssist builds from the base up using AI-native technology and the company's unrivaled [ML]+2 Natural Language Understanding (NLU) engines.

Source Credit - https://www.globenewswire.com/news-release/2021/09/27/2303664/0/en/Kore-ai-Launches-SmartAssist-the-World-s-First-AI-Native-End-to-End-Contact-Center-as-a-Service-Solution.html